(415) 342-1552
My career in technical writing began in the mid 1970’s creating punch-card JCL streams and data dictionary jobs for an IBM 360 computer. In 2001, my position was outsourced, and I began consulting and teaching full time. Competent in best practices of computer documentation.
Consultant, Marin Documentation Group, February 2005 – present
My company consults on using Web 2.0 technology for school conferences, law firms, and universities. Current focus: curriculum design: digital authoring, content management systems, and virtual worlds for UC Berkeley Extension.
Intern 3- months, 50%, Black Cat Studios, San Rafael, January, 2005
Repaired digital images using Photoshop.
Senior Technical Writer, August 2000 – March 2001, eGain
Maintained over 20 enterprise-level documents and online help. Updated documentation for Customer Relationship Management (CRM) system involving guis, server, gateways, and databases. Documentation included: installation, users and systems guides for NT and Unix, HTML release notes, overview, reports guide. I updated an API guide. Converted a help system from RoboHelp to WebWorks. Acted as the documentation project lead in staff meetings.
Contract Technical Writer, May, 2000 – Feb 2001
Generic Media: Set up technical writing department. Purchased RoboHelp, implemented single-sourcing to generate hard copies, wrote TOCs, glossary, index, and QA test plans; and organized and ran documentation meetings. QuantumShift: Documented and deployed a Java-based telephone account management system, including: HTML help specs, help system, glossary and style guide, getting started guide. I supervised a junior writer, reviewed Java programs, and worked with QA on bugs found while writing.
Examples of Software Used and Familiarity with Software:
MS Office, (Word, Excel, Publisher, Works, Access) Windows XP, Framemaker 7, RoboHTML and RoboHelp 2002, Dreamweaver, .css, JavaHelp, XML, PhotoImpact, Painter Classic, Photoshop, FTP, Java, Publisher, Crystal Reports, Tabs, SnagIt, WebWorks, Visio, LViewPro, Visual Source Safe, Bugzilla, Joomla, Moodle, Global Classroom, Oxygen Author, WordPress
Examples of Previous Documentation written or contributed to:
* EARS Technical Reference Manual (voice recognition system)
* Oracle RDBMS Administrator’s Guide (rewrote several chapters)
* IBM PL/I Manual (wrote chapter on C programming language)
EDUCATION and Accomplishments:
B.A. English, State University of New York at Stony Brook, 1975
M.A. English, City College of New York, 1978, Editor-in-Chief of Graduate Art and Literary Magazine, 2 years
Computer Classes: Basic, COBOL, PASCAL, Fortran, Java Applets, Structured Flowcharting, Technical Writing
Cicso Training: Interconnecting Cisco Networking Devices – 5 day course offered by Solano County, Skyline ATS, and Cisco Systems Learning
Consulting Website
