May 17, 2009 Leave a comment

(415) 342-1552


In 2010, I received my California Secondary English Teaching Credential. I became a substitute and full-time teacher. Previously, as a technical writer, I wrote manuals for high tech companies such as IBM and Oracle. As a computer consultant with my own company, Marin Documentation Group, I consult to technology companies, schools, and small businesses.

Writing Samples: (Learning Management System – platform available for educators) (Business website) (Business blog)

Online Instructor, Vancouver Island University, October 2010 – January 2015 (program ended) and University of the People, January 2013 – September 2015.

I taught “Manual Writing,” and “English 2” on moodle platforms, guiding students in writing manuals and research papers.

District Trainer, Northern California, September 2010 – December 2010

Developed training materials and gave classes in PowerTeacher and Schoolwires in local schools.

Consultant, Marin Documentation Group, February 2005 – present
Online newsletter writer and social media consultant. I provided Web 2.0 consulting to schools, national conferences, law firms, universities, and other groups.  Sample: Making Heads or Tails of Web 2.0. Knowledge of hosted WordPress, Drupal, and other Content Management Systems (CMS).

Intern, Black Cat Studios, San Rafael, 2005
Learned Photoshop and repaired digital images. Worked part time at the same time as managing a high school office in the morning.

Senior Technical Writer, August 2000 – March 2001, eGain
Maintained over 20 enterprise-level documents and online help. Topics for Customer Relationship Management (CRM) system included guis, server, gateways, and databases. Documentation included: installation, users and systems guides for NT and Unix, HTML release notes, overview, and reports guide. I updated the API guide. Converted an extensive help system from RoboHelp to WebWorks. Acted as the documentation lead in staff meetings.

Contract Technical Writer, May, 2000 – Feb 2001
Generic Media: Set up technical writing department. Purchased RoboHelp, implemented single-sourcing to generate hard copies, wrote TOCs, glossary, index, and QA test plans, and organized and ran documentation meetings. QuantumShift: Documented and deployed a Java-based telephone account management system, including: HTML help specs, help system, glossary and style guide, getting started guide. I supervised a junior writer, reviewed programs, and worked with QA on bugs found while writing.

Since the 1990’s, I wrote and contributed to:

EARS Technical Reference Manual (voice recognition system)
Oracle RDBMS Administrator’s Guide (rewrote several chapters)
IBM PL/I Manual (wrote chapter on C programming language)
* Generic Media help system (sample available upon request)

Examples of Software Used and Familiarity with Software:
MS Office, (Word, Excel, Publisher, Works, Access) Framemaker 7 (with conditional single-sourcing), RoboHTML and RoboHelp 2002, Dreamweaver, .css, html, JavaHelp, XML, PhotoImpact, Painter Classic, Photoshop, FTP, Publisher, Crystal Reports, SnagIt, WebWorks, Visio, LViewPro, Visual Source Safe, Bugzilla, Joomla, moodle, Global Classroom, Oxygen Author, WordPress, Salesforce

EDUCATION and Accomplishments:

B.A. English, State University of New York at Stony Brook, 1975
M.A. English, City College of New York, 1978, Editor-in-Chief of Graduate Art and Literary Magazine, 2 years
Computer Classes: Basic, COBOL, PASCAL, Fortran, Java Applets, Structured Flowcharting, Technical Writing
Cicso Training: Interconnecting Cisco Networking Devices – 5 day course offered by Solano County, Skyline ATS, and Cisco Systems Learning

Teaching Resume

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